AUTO CITY REPAIR > CONTACT US > CUSTOMER SURVEY

415-440-5353 | 1165 Folsom Street San Francisco, CA 94103

CUSTOMER SURVEY

Customer Survey

"No Better Time Than The Present!"

It's an old phrase that offers wise words even today. The best time to give us feedback about your experience at Auto City Repair is right now. Please take a minute or two, while the details of your appointment are still fresh in your mind and let our team know how you feel about your auto repair service. At Auto City Repair we seek to provide remarkable customer service, and sharing even the smallest details about your service helps us improve.

	Strongly Agree	Agree	Disagree	Strongly Disagree	Not Applicable
Customer Service
I was greeted and waited on promptly
I was treated courteously.
The recommended service / maintenance was clearly explained to me.
Auto Repair / Service
The Service was completed to my satisfaction.
The service was completed in the estimated time.
I was pleased with the condition of the vehicle when it was returned to me.
Overall Opinion
My overall experience was a good one.
I would recommend you to family/friends/Associates.
I would do service with you again.

...Over time, the owner Jaime's honest, timely and straightforward treatment cured me of my malaise towards repair shops. Beyond fixing our Mitsubishi, he's been there with good prices, honest and unselfish advice in other cases as well. When our friends front end of her Honda was mangled in a fender-bender, Jaime suggested various options with a price range that allowed her to get it fixed up perfectly in accordance to the age of the car. Since then, he's gone above and beyond by giving me candid advice for finding the gems among the aged beaters I've been looking to when trying to a vehicle. And all this service with integrity and a smile.

Anonymous
he employees at Auto City Repair at 1165 Folsom Street in San Francisco are AWESOME!!! They do excellent work/repair on your vehicle, they do it quickly. They have very reasonable prices. They always let you know recommended work that should be done to keep your car in top notch condition. I have been going to them for nearly 20 years, and highly recommend Auto City Repair for any service to your car as well as body work for your car.

Maureen S.
Great service, good advice always. took our car their because of a noise, they checked out the car and couldn't find any issues, and they didn't charge us for looking at the car. have previously taken my car there for preventative maintenance be cause i was giving my car to my son for use at college. new belts, hoses, flush radiator and brake lines. was very pleased with the cost and the timeliness of the repair times.

William T.
Love these people. Honest, personable, and extremely competent. They just saved us $1000 on a bumper/rear light repair. They will always try to give you their best for the least amount of money. They understand customer loyalty. We've used Auto City for 30+ years! You won't find a better crew of people to care for your car.

Lynne B.
I have a 12-year old Toyota truck that is not driven much, but does need maintaining. I have always preferred independent service shops like Auto City Repair to dealerships, as I want to know the people involved. Arturo and Jaime are honest and fair, the work they recommend is done well and on time, and the cost is reasonable. They are close to public transportation here in San Francisco and a short bike ride, so it's easy to get there and go about my business when needed. Their bright orange building on the RIGHT HAND side of Folsom Street is hard to miss, too! I recommend them for bodywork too, as I've seen pretty amazing results (for other vehicles) come out of there, too!

Michael H.

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Vehicle tips
- According to recent studies, 5 percent of all motor vehicle fatalities are clearly caused by automobile maintenance neglect.
- The cooling system should be completely flushed and refilled about every 24 months. The level, condition, and concentration of coolant should be checked. (A 50/50 mix of anti-freeze and water is usually recommended.)
- Never remove the radiator cap until the engine has thoroughly cooled. The tightness and condition of drive belts, clamps and hoses should be checked by a pro.
- Change your oil and oil filter as specified in your manual, or more often (every 3,000 miles) if you make frequent short jaunts, extended trips with lots of luggage or tow a trailer.
- Replace other filters (air, fuel, PCV, etc.) as recommended, or more often in dusty conditions. Get engine drivability problems (hard stops, rough idling, stalling, diminished power, etc.) corrected at a good shop.
- A dirty windshield causes eye fatigue and can pose a safety hazard. Replace worn blades and get plenty of windshield washer solvent.
- Have your tires rotated about every 5,000 miles. Check tire pressures once a month; let the tires cool down first. Don't forget your spare and be sure your jack is in good condition.
- Check your owner's manual to find out what fuel octane rating your car's engine needs then buy it.
- Keep your tires inflated to the proper levels. Under-inflated tires make it harder for your car to move down the road, which means your engine uses more fuel to maintain speed.
- Lighten the load. Heavier vehicles use more fuel, so clean out unnecessary weight in the passenger compartment or trunk before you hit the road.
- Use the A/C sparingly. The air conditioner puts extra load on the engine forcing more fuel to be used.
- Keep your windows closed. Wide-open windows, especially at highway speeds, increase aerodynamic drag and the result is up to a 10% decrease in fuel economy.
- Avoid long idling. If you anticipate being stopped for more than one minute, shut off the car. Contrary to popular belief, restarting the car uses less fuel than letting it idle.
- Stay within posted speed limits. The faster you drive, the more fuel you use. For example, driving at 65 miles per hour (mph) rather than 55 mph, increases fuel consumption by 20 percent.
- Use cruise control. Using cruise control on highway trips can help you maintain a constant speed and, in most cases, reduce your fuel consumption.
- Keep your engine tuned. A fouled spark plug or plugged/restricted fuel injector can reduce fuel efficiency as much as 30 percent.
- Inspect the engine's belts regularly. Look for cracks or missing sections or segments. Worn belts will affect the engine performance.
- Have the fuel filter changed every 10,000 miles to prevent rust, dirt and other impurities from entering the fuel system.
- Change the transmission fluid and filter every 15,000 to 18,000 miles. This will protect the precision-crafted components of the transmission/transaxle.
- Inspect the suspension system regularly. This will extend the life of the vehicle's tires.
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